IVR Development Tools IVR System, Testing
IVR Prototyping, The Call Handling Engine The Application GeneratorIVR Prototyping
Insight Interactive Voice Response (IVR) is a technology that automates interaction with telephone callers. It is a powerful software that allows companies to turn their vision of an interactive call flow into reality. It can call your customers and remind them about their bills due, your customers can call and set up appointments or the system can provide the status of the shipments. All in clear voice and in the language the callers understand.
Insight IVR can reduce the cost of common sales, service, inquiry, collection and support calls to and from the company. It works 24 hours a day and seven days a week.
The software consists of two main parts:
Insight IVR can reduce the cost of common sales, service, inquiry, collection and support calls to and from the company. It works 24 hours a day and seven days a week.
The software consists of two main parts:
Insight IVR is built on a software platform that has been developed over the last 20 years. The product has been proven around the world to be flexible, robust, and reliable.
Insight IVR Call Handling Engine - Network Topology
The diagram below depicts Insight’s typical network topography. The IVR system is connected to a telephone network through which it can send and receive calls. Since Insight now supports direct VoIP connectivity, your system can also be stationed anywhere with an Internet connection. For example, a call originating from India can terminate directly via IP to an IVR Server in the United States.
InterfacesInsight IVR Application Generator - Fast Build Kit
insight IVR allows you to easily design and customize interactive telephone applications using a simple drag and drop interface.
Start out with a call flow sketch on paper and within minutes you can build a fully functional application that your clients can call into. This Insight "Fast Build Kit" is designed to help you meet deadlines. The Insight Drag and Drop development facilities provide full-featured icons which can be moved and connected to a free-form call flow. Do you want to play a file? Get a record from a database? Call out to a customer? No problem!
Save Tonight- Eagle Eye Cherry
ITD, IVR-S et l'ESTACA à la Grande Parade du Mans 2009
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